Return & Refund Policy

Our Promise to You

At Nettrek Solutions ("we," "our," or "us"), our user ("you," "your") shopping experience on Fabricnflair is more than a purchase - it’s a promise of elegance, satisfaction, and thoughtful service. Each garment you select is carefully packed with intention. Should you receive an item with a defect or damage, we’re prepared to resolve it swiftly and respectfully. Your satisfaction is the standard we hold ourselves to.

In Case of a Fault

If your order isn’t perfect, let us step in to fix it.

• Contact our support team within 48 hours of your order’s delivery.
• Ensure the product is unused and repackaged with its original labels and tags.
• The item must be returned in the same condition it arrived in.
• We handle issues with urgency, courtesy, and complete transparency.
• Our team prioritizes your peace of mind and a polished resolution.

Return Requests Made Easy

If you need to return something, we’ve got your back – no confusion, no fuss.

• Let us know within 48 hours of receiving the product.
• We’ll offer step-by-step instructions for the return process.
• Only unused and unwashed garments with tags are eligible.
• Once received and approved, refunds or exchanges are processed in 5–7 business days.
• You’ll receive timely updates at every stage, with full visibility.
• We treat every return with the same care we put into packing.

Items That Can’t Be Returned

Some garments fall outside our return policy for hygiene and customization reasons.

• Intimate wear and bodysuits are not eligible once opened.
• Customized or altered clothing is returnable only if damaged on arrival.
• Pieces like innerwear or socks can’t be returned after use.
• Garments from combo packs or bundles must be returned in full.
• Every item undergoes quality checks before it leaves us.
• We encourage reading each product’s return note before ordering.

Return Shipping: Who Covers What

Depending on why you’re returning, shipping charges may or may not apply.

• If the item is faulty, damaged, or incorrect, we’ll handle the return shipping.
• If it’s a change of mind or you selected the wrong product, the shipping cost is yours.
• For all returns, we’ll share clear courier instructions for smooth handling.
• We recommend using a reliable courier.
• Our goal is to keep things fair, direct, and consistent for every customer.

Refund Flow: Hassle-Free and Honest

We don’t keep you waiting when it’s time for your money to return to you.

• Refunds begin after inspection of the returned product.
• The amount is credited to the original payment method.
• It takes 5–7 business days to reflect in your account.
• You’ll be notified via email as soon as the refund is processed.
• We ensure a smooth, transparent experience from return to refund.
• For help at any point, just reach out – we’ll guide you clearly.

Still Have Questions? Let’s Talk

Whether it's the wrong product or a delivery hiccup, we’re always listening.

• For any concerns, email us at nettreksolutions@gmail.com.
• We offer prompt, courteous, and solution-focused responses.
• Our team handles every query – from big to small – with care.
• You'll receive product-specific help and updates throughout.
• We’re just a message away – ready to make your return experience easy.
• Because we don’t just dress you, we take care of you, too.